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Alert History
Telephone and Voice Services - Degradation of Service on May 30, 2024, 10:45am - Jun 3, 2024, 8:00am
Start: Thursday, May 30, 2024 - 10:45am End: Monday, June 3, 2024 - 8:00am Updates Friday, May 31, 2024 - 2:15pm ITS Staff have received the all clear for this alert; however, we are leaving the alert active through the weekend for awareness should any further issues arise. Description ITS staff have been informed of a telephone carrier service disruptionwhich may cause sporadic inbound and outbound calling and faxing issues. The potential impact is limited to inbound and outbound calls with external numbers; internal calls are unaffected. ITS staff are monitoring these reports, and will provide an update when more information is available or when the issues are resolved. Services Telephone and Voice Services Last updated: Monday, June 3, 2024 - 8:09am
Telephone and Voice Services - Analog Gateway - Maintenance on Jan 24, 2024, 5:30am
Start: Wednesday, January 24, 2024 - 5:30am End: Wednesday, January 24, 2024 - 6:30am Description As a result of network maintenance taking place in the Chemistry Building, services utilizing the analog gateway located in CB for telephony services will not be available during the maintenance window. The following analog gateway telephony services for all buildings listed below will be impacted: Buildings: Services Telephone and Voice Services Last updated: Wednesday, January 24, 2024 - 6:30am
Telephone and Voice Services - Analog Gateway - Maintenance on Dec 7, 2023, 5:00am
Start: Thursday, December 7, 2023 - 5:00am End: Thursday, December 7, 2023 - 6:00am Description As a result of network maintenance taking place in Chemistry Building and Mossman Business Services Building, services utilizing the analog gateway located in CB and MBSB for telephony services will not be available during the maintenance window. The following analog gateway telephony services for all buildings listed below will be impacted: Buildings: In addition, Fire Alarm Panels utilizing the analog gateway will be impacted for the buildings listed below. In case of emergency, call 911. Buildings: Services Telephone and Voice Services Last updated: Thursday, December 7, 2023 - 6:00am
Telephone and Voice Services - Multiple Buildings - Maintenance on Nov 20, 2023, 6:00am
Start: Monday, November 20, 2023 - 6:00am End: Monday, November 20, 2023 - 8:00am Description As a result ofnetwork maintenancetaking place in Petersen Residence Hall, services utilizing the analog gateway located in Petersen Residence Hallfor telephony services will not be available during the maintenance window. The following analog gateway telephony services will be impacted: Services Telephone and Voice Services Buildings Petersen Residence Hall Rienow Hall Slater Hall Gerdin Athletic Learning Center Field House Hospital Parking Ramp 4 Boyd Law Building Stanley Hydraulics Laboratory Last updated: Monday, November 20, 2023 - 8:00am
Telephone and Voice Services - Multiple Buildings - Maintenance on Nov 14, 2023, 3:30am
Start: Tuesday, November 14, 2023 - 3:30am End: Tuesday, November 14, 2023 - 4:30am Description As a result ofnetwork maintenancetaking place in Hawkeye Tennis and Recreation Complex, services utilizing the analog gateway located in HTRC for telephony services will not be available during the maintenance window. Services Telephone and Voice Services Buildings Hawkeye Tennis and Recreation Complex Soccer Complex Facility Hawkeye Recreation Service Building Storage Shed Nagle Family Clubhouse Finkbine Maintenance Building Karro Athletic Hall of Fame Field Hockey Event Management Box Field Hockey Grandstand Last updated: Tuesday, November 14, 2023 - 4:30am
The following analog gateway telephony services will be impacted:
Telephone and Voice Services - Analog Gateway - Bowen Science Building - Maintenance on Nov 7, 2023, 3:00am
Start: Tuesday, November 7, 2023 - 3:00am End: Tuesday, November 7, 2023 - 4:00am Description As a result of network maintenance taking place in Bowen Science Building, services utilizing the analog gateway located in BSB for telephony services will not be available during the maintenance window. The following analog gateway telephony services will be impacted: The following buildings, which utilize the analog gateway in BSB, will be impacted: BSB, CBRB, CMAB, CNB, CPB, EMRB, H, HLHS, IBIF, MEB, MERF, ML, MRC, NRP, PBDB, and WL Services Telephone and Voice Services Buildings Bowen Science Building Last updated: Tuesday, November 7, 2023 - 4:00am
Telephone and Voice Services - Outage on Oct 11, 2023, 11:45am - Oct 12, 2023, 5:30am
Start: Wednesday, October 11, 2023 - 11:45am End: Thursday, October 12, 2023 - 5:30am Updates Thursday, October 12, 2023 - 8:15am This issue has been resolved. Description Any emergency calls placed from elevator or area of refuge phones will not connect to Campus Safety. Services Telephone and Voice Services Last updated: Thursday, October 12, 2023 - 8:10am
Additionally, Campus Safety is unable to receive phone calls including its non-emergency line, 319-335-5022. Please continue to use 911 for all emergency calls. All non-emergency calls should temporarily be directed to 319-855-0171. An update will be provided when the interruption has been resolved.
Technicians are working to resolve this issue.
Telephone and Voice Services - Boyd Law Building - Maintenance on Sep 1, 2023, 7:00am
Start: Friday, September 1, 2023 - 7:00am End: Friday, September 1, 2023 - 7:15am Description ITS will be conducting voice services maintenance at Boyd Law Building. Services Telephone and Voice Services Buildings Boyd Law Building Last updated: Friday, September 1, 2023 - 7:15am
Telephone and Voice Services - Analog Gateways - Maintenance on Aug 2, 2023, 6:00am
Start: Wednesday, August 2, 2023 - 6:00am End: Wednesday, August 2, 2023 - 6:30am Description A network maintenance window is reserved for the ITS Network Engineering team to modify access rules for the voice services network,per request of the voice systems engineers. The outage expected should be for a few seconds during the 30 minute maintenance window. NOTE:This network is where analog devices specific to voice services for campus are connected. Skype for Business calls will not be impacted. Please reach out to the ITS Help Desk at 319-384-4357 or the Unified Communications team via its-uc@uiowa.edu if there are concerns. Services Telephone and Voice Services Last updated: Wednesday, August 2, 2023 - 6:30am
Multiple Services - Calvin Hall - Maintenance on Jun 22, 2023, 6:00am
Start: Thursday, June 22, 2023 - 6:00am End: Thursday, June 22, 2023 - 8:00am Description Enterprise Infrastructure will be doing maintenance work on the fiber network that will cause a network and fire alarm outage. This will affect all wired, wireless, SfB phones and fire alarm panel within the building. This will not affect any analog gateways for the elevator or area refuge phones. Services Campus Data Network Connectivity Telephone and Voice Services Buildings Calvin Hall Last updated: Thursday, June 22, 2023 - 8:00am
Multiple Services - Maintenance on Jun 7, 2023, 8:45pm
Start: Wednesday, June 7, 2023 - 8:45pm End: Wednesday, June 7, 2023 - 9:00pm Description HCISstaff will be performing session border controller (SBC) maintenance. All telephony services may experience a brief outage (15-30 seconds) during the maintenance window. Ongoing calls may be disconnected during this time. Services Microsoft Skype for Business Telephone and Voice Services Last updated: Wednesday, June 7, 2023 - 9:00pm
Telephone and Voice Services - Multiple Buildings - Maintenance on Jun 6, 2023, 6:00am
Start: Tuesday, June 6, 2023 - 6:00am End: Tuesday, June 6, 2023 - 7:30am Description HCIS and ITS Staff will be performing analog gateway maintenance. Analog gateway telephony services in the affected buildings will experience up to a 30 minute interruption during the maintenance window. Services Telephone and Voice Services Buildings Field Hockey Event Management Box Field Hockey Grandstand Finkbine Maintenance Building Finkbine Shop Facility Hawkeye Parking Service Building Hawkeye Recreation Service Building Hawkeye Tennis and Recreation Complex Karro Athletic Hall of Fame Nagle Family Clubhouse Pearl Softball Field Soccer Complex Facility Last updated: Tuesday, June 6, 2023 - 7:30am
Multiple Services - Maintenance on May 10, 2023, 8:15pm
Start: Wednesday, May 10, 2023 - 8:15pm End: Wednesday, May 10, 2023 - 8:45pm Description HCIS staff will be performing upgrades to the HCIS border firewall infrastructure. The timeline and expected impact to University of Iowa services are as follows: Services Microsoft Skype for Business Telephone and Voice Services Last updated: Wednesday, May 10, 2023 - 8:45pm
Telephone and Voice Services - Analog Gateways - Maintenance on Feb 28, 2023, 6:00am
Start: Tuesday, February 28, 2023 - 6:00am End: Tuesday, February 28, 2023 - 7:30am Description IT staff will perform analog gateway maintenance to install firmware updates. During the outage period, services utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. The following analog telephony services will be impacted: Skype for Business services will not be impacted. Buildings: Iowa House Hotel Services Telephone and Voice Services Last updated: Tuesday, February 28, 2023 - 7:30am
Telephone and Voice Services - Analog Gateways - Maintenance on Feb 23, 2023, 6:00am
Start: Thursday, February 23, 2023 - 6:00am End: Thursday, February 23, 2023 - 7:30am Description IT staff will perform analog gateway maintenance to install firmware updates. During the outage period, services utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. The following analog telephony services will be impacted: Skype for Business services will not be impacted. Buildings: Adler Journalism and Mass Communication Building Services Telephone and Voice Services Last updated: Thursday, February 23, 2023 - 7:30am
Becker Communication Studies Building
Biology Building
Biology Building East
Burge Hall
Cambus Maintenance Facility
Campus Recreation and Wellness Center
Carver-Hawkeye Arena
Chilled Water Plant 2 (West)
Clinton Street Building
College of Public Health Building
Currier Hall
Daum Hall
Dental Science Building
Duane Banks Field
Engineering Research Facility
English-Philosophy Building
Field Hockey Event Management Box
Field Hockey Grandstand
Finkbine Shop Facility
Halsey Hall
Hancher Auditorium
Hansen Football Performance Center
Hawkeye Indoor Track Facility
Hawkeye Parking Services Building
Hawkeye Tennis and Recreation Complex
Hospital Parking Ramp 1
Hospital Parking Ramp 2
Hospital Parking Ramp 3
Hydraulics East Annex
Hydraulics Model Annex
Hydraulics Wind Tunnel Annex
Iowa Advanced Technology Laboratories
Iowa Memorial Union
Iowa Memorial Union Parking Ramp
ITS Switching Facility
Jefferson Building
Karro Athletic Hall of Fame
Kinnick Stadium
Landscape Services Complex
Lindquist Center
Lot 3
Lot 33
Lot 75
Madison Street Services Building
Main Library
Nagle Family Clubhouse
Nonfiction Writing House
North Hall
Pearl Softball Field
Pomerantz Center
Power Plant
Presidents Residence
Psychological and Brain Sciences Building
Schaeffer Hall
Seamans Center
Soccer Complex Facility
Stanley Museum of Art
Substation L Control Building
Substation U
Theatre Building
University Capitol Centre
University Services Building
Van Allen Hall
Voxman Music Building
Water Plant
Wendell Johnson Speech and Hearing Center
West Campus Steam Plant
West Campus Transportation Center
Telephone and Voice Services - Analog Gateways - Maintenance on Feb 22, 2023, 6:00am
Start: Wednesday, February 22, 2023 - 6:00am End: Wednesday, February 22, 2023 - 7:30am Description IT staff will perform analog gateway maintenance to install firmware updates. During the outage period, services utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. The following analog telephony services will be impacted: Skype for Business services will not be impacted. Buildings: Art Building West Services Telephone and Voice Services Last updated: Wednesday, February 22, 2023 - 7:30am
Biology Building
Biology Building East
Biomedical Research Support Facility
Blank Honors Center
Bowman House
Burge Hall
Calvin Hall
Carver-Hawkeye Arena
Catlett Residence Hall
Chemistry Building
Chilled Water Plant 1
Chilled Water Plant 2 (West)
College of Public Health Building
Daum Hall
Dental Science Building
Dey House
Entrepreneurship Learning Laboratory
Hancher Auditorium
Hansen Football Performance Center
Hawkeye Indoor Track Facility
Hawkeye Oral Surgery Clinic
Hospital Parking Ramp 1
Hospital Parking Ramp 3
Institute for Rural and Environmental Health
Iowa Advanced Technology Laboratories
Iowa Memorial Union
Jefferson Building
Jessup Hall
Kinnick Stadium
Levitt Center for University Advancement
Lot 33
Macbride Hall
MacLean Hall
Mayflower Hall
Multi-Tenant Facility
Myriad Technology Plaza Four
Myriad Technology Plaza One
Myriad Technology Plaza Two
National Advanced Driving Simulator Building
Nonfiction Writing House
North Campus Parking and Chilled Water Facility
North Hall
Oakdale Microwave Tower
Old Capitol
Pappajohn Business Building
Parklawn Hall
Performing Arts Annex
Phillips Hall
Plaza Centre One
Pomerantz Center
Schaeffer Hall
Sciences Library
Stanley Hall
State Historical Society Building
State Hygienic Laboratory
Stuit Hall
Substation U
Theatre Building
Trowbridge Hall
UI Bioventures Center
Van Allen Hall
Visual Arts Building
Wendell Johnson Speech and Hearing Center
West Campus Transportation Center
Telephone and Voice Services - Analog Gateways - Maintenance on Feb 21, 2023, 6:00am
Start: Tuesday, February 21, 2023 - 6:00am End: Tuesday, February 21, 2023 - 7:30am Description IT staff will perform analog gateway maintenance to install firmware updates. During the outage period, services utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. The following analog telephony services will be impacted: Skype for Business services will not be impacted. Buildings: 108 River Street Services Telephone and Voice Services Last updated: Tuesday, February 21, 2023 - 7:30am
Adler Journalism and Mass Communication Building
Art Building West
Becker Communication Studies Building
Biology Building
Biology Building East
Blank Honors Center
Bowen Science Building
Boyd Law Building
Burge Hall
Calvin Hall
Cambus Maintenance Facility
Campus Recreation and Wellness Center
Carver Biomedical Research Building
Catlett Residence Hall
Chemistry Building
Clinton Street Building
College of Medicine Administration Building
College of Nursing Building
College of Pharmacy Building
College of Public Health Building
Currier Hall
Eckstein Medical Research Building
Engineering Research Facility
English-Philosophy Building
Field House
Fleet Services
Gerdin Athletic Learning Center
Gilmore Hall
Halsey Hall
Hancher Auditorium
Hardin Library for Health Sciences
Hillcrest Hall
Hospital Parking Ramp 4
Hydraulics Model Annex
Hydraulics Wind Tunnel Annex
Iowa Advanced Technology Laboratories
Iowa Memorial Union
Iowa Memorial Union Parking Ramp
Jefferson Building
Jessup Hall
Lindquist Center
Lot 11
Macbride Hall
MacLean Hall
Main Library
Mayflower Hall
Medical Education Building
Medical Education Research Facility
Medical Laboratories
Medical Research Center
Newton Road Ramp
North Campus Parking and Chilled Water Facility
North Hall
Obermann Center
Old Capitol
Pappajohn Biomedical Discovery Building
Pappajohn Business Building
Performing Arts Annex
Petersen Residence Hall
Pharmaceutical Sciences Research Building
Phillips Hall
Plaza Centre One
Pomerantz Center
Power Plant
Presidents Residence
Rienow Hall
Schaeffer Hall
Seamans Center
Shambaugh House
Slater Hall
South Quad
Stanley Hall
Stanley Hydraulics Laboratory
Stuit Hall
Substation L Control Building
Theatre Building
Trowbridge Hall
University Capitol Centre
University Services Building
Van Allen Hall
Visual Arts Building
Voxman Music Building
Water Plant
Westlawn
Telephone and Voice Services - Analog Gateways - Maintenance on Feb 20, 2023, 6:00am
Start: Monday, February 20, 2023 - 6:00am End: Monday, February 20, 2023 - 7:30am Description IT staff will perform analog gateway maintenance to install firmware updates. During the outage period, services utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. The following analog telephony services will be impacted: Skype for Business services will not be impacted. Buildings: 108 River Street Services Telephone and Voice Services Last updated: Monday, February 20, 2023 - 7:30am
Advancement Services Building
Art Building West
Beckwith Boathouse
Biology Building
Biology Building East
Biomedical Research Support Facility
Blank Honors Center
Bowen Science Building
Burge Hall
Calvin Hall
Carver Biomedical Research Building
Catlett Residence Hall
Chemistry Building
College of Medicine Administration Building
College of Nursing Building
College of Pharmacy Building
College of Public Health Building
Currier Hall
Eckstein Medical Research Building
Gilmore Hall
Hancher Auditorium
Hardin Library for Health Sciences
Hillcrest Hall
Hydraulics Annex 2
Hydraulics Wave Basin Facility
Information Technology Facility
Iowa Advanced Technology Laboratories
Iowa Geological Survey - Oakdale
Iowa House Hotel
Iowa Memorial Union
Iowa Memorial Union Parking Ramp
Jefferson Building
Jessup Hall
Kuhl House
Laundry
Levitt Center for University Advancement
Macbride Hall
MacLean Hall
Mayflower Hall
Medical Education Building
Medical Education Research Facility
Medical Laboratories
Medical Research Center
Newton Road Ramp
North Campus Parking and Chilled Water Facility
North Hall
Oakdale Power Plant Substation
Oakdale Utility Power Plant
Obermann Center
Old Capitol
Pappajohn Biomedical Discovery Building
Pappajohn Business Building
Parklawn Hall
Performing Arts Annex
Pharmaceutical Sciences Research Building
Phillips Hall
Physiology Research Laboratory
Plaza Centre One
Pomerantz Center
Presidents Residence
Psychological and Brain Sciences Building
Schaeffer Hall
Sciences Library
Spence Labs
Stanley Hall
State Historical Society Building
Stuit Hall
Theatre Building
Trowbridge Hall
UIHC Integrated Services Center
Van Allen Hall
Visual Arts Building
Westlawn
Telephone and Voice Services - West Campus Analog Gateway - Multiple Buildings - Maintenance on Dec 6, 2022, 6:00am
Start: Tuesday, December 6, 2022 - 6:00am End: Tuesday, December 6, 2022 - 7:00am Description ITS staff will perform analog gateway maintenance to replace a failing gateway card. The following analog telephony services will be impacted during the maintenance window: Skype for Business services will not be impacted. Services Telephone and Voice Services Buildings Carver-Hawkeye Arena Chilled Water Plant 1 Chilled Water Plant 2 (West) Dental Science Building Hansen Football Performance Center Hawkeye Indoor Track Facility Hospital Parking Ramp 1 Hospital Parking Ramp 3 Kinnick Stadium Lot 33 Substation U Wendell Johnson Speech and Hearing Center West Campus Transportation Center Last updated: Tuesday, December 6, 2022 - 7:00am
Telephone and Voice Services - Multiple Buildings - Maintenance on Dec 4, 2022, 6:00am
Start: Sunday, December 4, 2022 - 6:00am End: Sunday, December 4, 2022 - 6:30am Description ITS staff will perform analog gateway maintenance to replace a failing gateway card. The following analog telephony services will be impacted: Skype for Business services will not be impacted. Services Telephone and Voice Services Buildings Finkbine Maintenance Building Nagle Family Clubhouse Hoak Family Golf Complex Karro Athletic Hall of Fame Hawkeye Tennis and Recreation Complex Soccer Complex Facility Last updated: Sunday, December 4, 2022 - 6:30am
Telephone and Voice Services - Analog Gateways - Maintenance on Sep 20, 2022, 6:00am
Start: Tuesday, September 20, 2022 - 6:00am End: Tuesday, September 20, 2022 - 6:30am Description ITS staff will be implementing a configuration change which will briefly impact network connectivity of analog telephony gateways servicing University of Iowa campus buildings. During the outage period, devices utilizing the analog gateways for telephony service may briefly be unable to make or receive calls, and in progress calls may be dropped. Devices that may be impacted include: Skype for Business users will not be impacted during the outage period. Services Telephone and Voice Services Last updated: Tuesday, September 20, 2022 - 6:30am
Telephone and Voice Services - Maintenance on Feb 10, 2022, 9:00pm
Start: Thursday, February 10, 2022 - 9:00pm End: Thursday, February 10, 2022 - 10:00pm Description Routine maintenance will be performed on campus voice network hardware. End users are not expected to be impacted during this time. Services Telephone and Voice Services Last updated: Thursday, February 10, 2022 - 10:00pm
Telephone and Voice Services - Maintenance on Dec 22, 2021, 7:00am
Start: Wednesday, December 22, 2021 - 7:00am End: Wednesday, December 22, 2021 - 7:15am Description ITS will be performing maintenance affecting telephone and voice services. Skype for Business users will not be affected. During the maintenance window, PBX and Gateway phones will be unable to make or receive calls for 5 minutes while the system reboots. Services Telephone and Voice Services Last updated: Wednesday, December 22, 2021 - 7:15am
Telephone and Voice Services - South Quad - Maintenance on Nov 19, 2020, 1:00pm
Start: Thursday, November 19, 2020 - 1:00pm End: Thursday, November 19, 2020 - 2:00pm Description Telephone services will be down. This does not include Skype for Business. Services Telephone and Voice Services Last updated: Thursday, November 19, 2020 - 2:00pm
Telephone and Voice Services - Multiple Buildings - Outage on Aug 12, 2020, 2:30pm - Aug 13, 2020, 2:00pm
Start: Wednesday, August 12, 2020 - 2:30pm End: Thursday, August 13, 2020 - 2:00pm Updates Thursday, August 13, 2020 - 2:00pm Power has been restored and the analog telephone serviceis back online. Description Analog telephone service is offline in the following buildings due to a power outage at the Hawkeye Tennis & Recreation Complex. Services Telephone and Voice Services Buildings Hawkeye Tennis and Recreation Complex Karro Athletic Hall of Fame Faculty Art Studios Finkbine Shop Facility Nagle Family Clubhouse Hawkeye Softball Complex Last updated: Thursday, August 13, 2020 - 2:31pm
Telephone and Voice Services - Maintenance on Apr 26, 2020, 4:30am
Start: Sunday, April 26, 2020 - 4:30am End: Sunday, April 26, 2020 - 6:30am Description Maintenance will be performed on telephone services. The work may cause brief outages of the voice services on NEC and analog telephones and voice mail systems that operate out of the Chemistry Building due to the reconfiguration of data connections. Skype for Business and Unified Messaging should not be affected. Services Telephone and Voice Services Last updated: Sunday, April 26, 2020 - 6:30am
Telephone and Voice Services - Maintenance on Apr 23, 2020, 6:00am
Start: Thursday, April 23, 2020 - 6:00am End: Thursday, April 23, 2020 - 6:15am Description Maintenance will be performed on telephone services. The work may cause call interruptions and the inability to call off campus. Services Telephone and Voice Services Last updated: Thursday, April 23, 2020 - 6:15am
Telephone and Voice Services - Degradation of Service on Dec 11, 2019, 9:30am
Start: Wednesday, December 11, 2019 - 9:30am End: Wednesday, December 11, 2019 - 10:00am Updates Wednesday, December 11, 2019 - 10:00am The issue has been resolved. Please contact the ITS Help Desk if you experience any further problems. Description Campus phones (Skype for Business and landline) are receiving a high volume of brute forcerobo calls saturating the network. All on or off campus calls are potentially impacted. Services Telephone and Voice Services Last updated: Wednesday, December 11, 2019 - 9:59am
Multiple Services - Plaza Centre One - Maintenance on Nov 24, 2019, 10:00am
Start: Sunday, November 24, 2019 - 10:00am End: Sunday, November 24, 2019 - 2:00pm Description Plaza Center One will be without power due to a transformer replacement. Networking, both wired and wireless, and telephone service will be down. Services Campus Data Network Connectivity Telephone and Voice Services eduroam UI-Guest Wi-Fi Buildings Plaza Centre One Last updated: Sunday, November 24, 2019 - 2:00pm
Telephone and Voice Services - Degradation of Service on Jun 26, 2019, 4:00pm - Jun 27, 2019, 8:00am
Start: Wednesday, June 26, 2019 - 4:00pm End: Thursday, June 27, 2019 - 8:00am Updates Thursday, June 27, 2019 - 8:00am Resolved by the support team Description There are intermittent issues with automatic call distribution (ACD) phones on campus being able to receive calls from off campus. Support staff are working to resolve the issue. Services Telephone and Voice Services Last updated: Thursday, June 27, 2019 - 8:04am
Telephone and Voice Services - Outage on Apr 22, 2019, 9:15am
Start: Monday, April 22, 2019 - 9:15am End: Monday, April 22, 2019 - 12:15pm Updates Monday, April 22, 2019 - 12:15pm ITS support staff have resolved the problems causing the phone issues. Please contact the ITS Help Desk if you have any further issues using this service. Description We are currently experiencing phone issues. ITS support technicians are working to resolve these problems as quickly as possible. Services Telephone and Voice Services Last updated: Monday, April 22, 2019 - 12:20pm
Telephone and Voice Services - Outage on Apr 3, 2019, 7:30pm - Apr 4, 2019, 7:30am
Start: Wednesday, April 3, 2019 - 7:30pm End: Thursday, April 4, 2019 - 7:30am Updates Thursday, April 4, 2019 - 7:30am This issue is resolved. Description We are currently experiencing issues with the Skype for Business telephony services. ITS technicians are working to resolve the issue and this posting will be updated whenmore information is available. Services Telephone and Voice Services Last updated: Thursday, April 4, 2019 - 7:35am
Telephone and Voice Services - Degradation of Service on Apr 1, 2019, 9:15am
Start: Monday, April 1, 2019 - 9:15am End: Monday, April 1, 2019 - 12:15pm Updates Monday, April 1, 2019 - 12:15pm ITS support staff have successfully fixed all the telephone issues and normal service has been restored. Please contact the ITS Help Desk if you have any further problems using this service. Description Campus phones (Skype for Business and landline) are currently receiving a high volume of spoofed robo-calls. Support staff are monitoring the situation. Services Telephone and Voice Services Last updated: Monday, April 1, 2019 - 12:25pm
Telephone and Voice Services - Hancher Auditorium - Maintenance on Nov 21, 2018, 12:00pm
Start: Wednesday, November 21, 2018 - 12:00pm End: Wednesday, November 21, 2018 - 4:00pm Description Landline telephone voiceservices in HancherAuditorium will be interrupted due to the replacement of voice equipment. Services Telephone and Voice Services Buildings Hancher Auditorium Last updated: Wednesday, November 21, 2018 - 4:00pm
Multiple Services - Calvin Hall - Outage on Oct 12, 2018, 11:00am
Start: Friday, October 12, 2018 - 11:00am End: Friday, October 12, 2018 - 12:30pm Description Network connectivity issues have been reported from Calvin Hall. ITS support staff are working to get this resolved as quickly as possible. Services Campus Data Network Connectivity Telephone and Voice Services eduroam UI-DeviceNet UI-Guest Wi-Fi Buildings Calvin Hall Last updated: Friday, October 12, 2018 - 3:12pm
Multiple Services - Hancher Auditorium - Outage on Jul 19, 2018, 7:45am - Jul 23, 2018, 2:00pm
Start: Thursday, July 19, 2018 - 7:45am End: Monday, July 23, 2018 - 2:00pm Description UPDATE: Network connectivity and wireless access has been restored in HancherAuditorium. Original Notice: A pipe burst on the first floor of HancherAuditorium causing water damage in the main telecommunications closet. This has affected wireless connectivity as well as potential phone and data outages in the building. Services Campus Data Network Connectivity Telephone and Voice Services Last updated: Monday, July 23, 2018 - 1:58pm
Telephone and Voice Services - Maintenance on Jan 24, 2018, 5:00am
Start: Wednesday, January 24, 2018 - 5:00am End: Wednesday, January 24, 2018 - 7:00am Description ITS Voice Services and Network Services will be making changes to IP addressing. During this work, it is possible that voice calling might be disrupted, causing call failures or calls in progress to drop. In addition, the gateway that enables Unified Messaging for NEC phone users will be disrupted. While the actual changes themselves should only take a few minutes each to complete, we are reserving this entire time to complete the work as we do not know exact times when each step will start and finish. Services Telephone and Voice Services Last updated: Wednesday, January 24, 2018 - 7:00am
Telephone and Voice Services - Multiple Buildings - Maintenance on Oct 10, 2017, 6:00am
Start: Tuesday, October 10, 2017 - 6:00am End: Tuesday, October 10, 2017 - 6:30am Description The phone switch located in the Pappajohn Biomedical Discovery Building (PBDB) will be down for maintenance during this time. Affected users include traditional telephone users (not Skype for Business telephony users). Services Telephone and Voice Services Last updated: Tuesday, October 10, 2017 - 6:30am
Please note if telephone users have voicemails with a blinking indicator light before maintenance occurs, the indicator lights will not be restored after the work is performed. This work will not affect voicemails but it is recommended that users check for voicemail messages after the work is completed.
Telephone and Voice Services - Outage on Sep 27, 2017, 10:00am
Start: Wednesday, September 27, 2017 - 10:00am End: Wednesday, September 27, 2017 - 4:00pm Description Update: ITS support staff have fixed this problem as well as an additional issue that arose with the voicemail system. Please contact the ITS Help Desk if you have any further problems using these services. Original Notice: There are problems with the university telephone system receiving incoming calls from off campus. ITS support staff are working to resolve this problem as quickly as possible. We will update this notice as soon as more information is available. Services Telephone and Voice Services Last updated: Thursday, September 28, 2017 - 4:18pm
Telephone and Voice Services - Outage on Jul 11, 2017, 10:45pm
Start: Tuesday, July 11, 2017 - 10:45pm End: Tuesday, July 11, 2017 - 11:30pm Description Update:This issue has been resolved. Original Notice: There are problems with the university telephone system on the Oakdale Campus. ITS support staff are working to resolve this issue. Services Telephone and Voice Services Last updated: Tuesday, July 11, 2017 - 11:40pm
Telephone and Voice Services - Maintenance on Jun 19, 2017, 7:00pm
Start: Monday, June 19, 2017 - 7:00pm End: Monday, June 19, 2017 - 8:30pm Description IT staff are upgrading the software version of several network voice devices. This work is to address recently reported voice service quality issues. Voice capacity will be temporarily reduced, but services will continue to function throughout the upgrade. Services Telephone and Voice Services Last updated: Monday, June 19, 2017 - 8:30pm
Telephone and Voice Services - Degradation of Service on Mar 20, 2017, 7:00pm
Start: Monday, March 20, 2017 - 7:00pm End: Monday, March 20, 2017 - 7:15pm Description UPDATE:The issues with the telephone system have been resolved. Please contact the ITS Help Desk if you continue experiencing issues. INITIAL POSTING: The University is currently experiencing an issue with the telephone system. Campus phone numbers are not able to connect to phone numbers outside of the University. Additionally, outside phonenumbers are not able to connect to campus numbers. ITS technicians are working to resolve the issue and this posting will be updated with any additional information. Services Telephone and Voice Services Last updated: Monday, March 20, 2017 - 7:23pm
Telephone and Voice Services - Outage on Mar 7, 2017, 8:00am
Start: Tuesday, March 7, 2017 - 8:00am End: Tuesday, March 7, 2017 - 9:00am Description Update: The problems with the university telephone system are fixed. Please contact the ITS Help Desk if you have any further problems with this service. Original Notice: There are problems with the university telephone system receiving incoming calls from off campus. ITS support staff are working to resolve this problem. We will update this notice as soon as more information is available. Services Telephone and Voice Services Last updated: Tuesday, March 7, 2017 - 9:05am
Telephone and Voice Services - Outage on Oct 4, 2016, 9:45am
Start: Tuesday, October 4, 2016 - 9:45am End: Tuesday, October 4, 2016 - 10:45am Description The University telephone system is currently not receiving incoming calls from off campus. Outside callers receive a fast busy signal. Outgoing and local campus calls are unaffected. Services Telephone and Voice Services Last updated: Tuesday, October 4, 2016 - 10:50am
Telephone and Voice Services - Maintenance on Sep 25, 2016, 5:00am
Start: Sunday, September 25, 2016 - 5:00am End: Sunday, September 25, 2016 - 6:00am Description Phone switches on campus will undergo planned maintenance. During this maintenance window, the phones located in the following buildings will be down: Please call the ITS Help Desk at 319-384-HELP to report any phone issues after the maintenance is complete. Services Telephone and Voice Services Last updated: Sunday, September 25, 2016 - 6:00am
Telephone and Voice Services - Outage on Sep 21, 2016, 10:15am
Start: Wednesday, September 21, 2016 - 10:15am End: Wednesday, September 21, 2016 - 10:30am Description There is a problem with the campus telephone system. The result of this problem is that calls between off-campus numbers (i.e. cell phones, residential and business numbers not associated with the University of Iowa) and campus numbers are not connecting consistently. Phone calls between campus land lines and Skype for Business telephony are also affected. We will update this notice as soon as more information is available. Services Telephone and Voice Services Last updated: Wednesday, September 21, 2016 - 10:35am
Telephone and Voice Services - Outage on Aug 11, 2016, 2:30pm
Start: Thursday, August 11, 2016 - 2:30pm End: Thursday, August 11, 2016 - 7:00pm Description Campus phones including Skype for Business phones, are not able to make or receive calls consistently. The earlier report that this issue was fixed, was not correct. We will update this notice as soon as more information is available. Services Telephone and Voice Services Last updated: Thursday, August 11, 2016 - 7:03pm
Telephone and Voice Services - Outage on Aug 11, 2016, 2:30pm
Start: Thursday, August 11, 2016 - 2:30pm End: Thursday, August 11, 2016 - 2:45pm Description Campus phones are not able to make or receive calls consistently. We will update this notice as soon as more information is available. Services Telephone and Voice Services Last updated: Thursday, August 11, 2016 - 2:45pm
Telephone and Voice Services - Outage on Aug 9, 2016, 2:00pm
Start: Tuesday, August 9, 2016 - 2:00pm End: Tuesday, August 9, 2016 - 6:00pm Description There is a problem with the campus telephone system. The result of this problem is that calls between off-campus numbers (i.e. cell phones, residential and business numbers not associated with the University of Iowa) and campus numbers are not connecting consistently. Phone calls between campus land lines and Skype for Business telephony are also affected. We will update this notice as soon as more information is available. Services Telephone and Voice Services Last updated: Tuesday, August 9, 2016 - 6:55pm
